1. General Refund Policy:

We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, our refund policy allows you to request a refund under the following conditions:

• Eligibility for Refund: Refunds are available for purchases made within 10 days from the date of delivery, as long as the item meets the return conditions outlined in our Return Policy.
• Conditions for Refund: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when it was received. Any items that have been used, altered, or damaged will not be refunded.

2. Refund Process:

• Initiating a Refund: To initiate a refund, log into your account and go to your order history. Select the order for which you wish to request a refund and follow the instructions. Alternatively, contact our customer support team at [support email/phone number] for assistance.

• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to process the refund via an alternative method.

• Refund Timeframe: Refunds will typically be processed within 10 business days from the approval of your return. The funds will be credited to your account within 12 business days after processing, depending on your payment method.

3. Non-Refundable Items:

Certain products are not eligible for refunds, including but not limited to:

• Custom or Made-to-Order Products: Custom-made or personalized products cannot be refunded unless the item is defective or damaged.
• Perishable Goods: Items such as food, flowers, and other perishable products are non-refundable.
• Intimate Apparel and Personal Hygiene Products: For health and hygiene reasons, products such as undergarments, swimwear, and cosmetics may not be refunded.
• Digital Goods: Items such as downloadable content (e.g., eBooks, software, music) are non-refundable once the download has been initiated.

4. Refund Due to Vendor Error:

If you received an incorrect or damaged product due to the vendor's mistake, you are entitled to a full refund. In this case:

• Defective or Damaged Goods: If you receive a defective or damaged product, please contact us within 3 days of delivery with a photo of the issue. We will assist you in processing the return and refund or a replacement.

• Incorrect Items: If the wrong item was sent to you, please contact us immediately. We will arrange for the correct item to be shipped and refund you for the incorrect item.

5. Refunds for Canceled Orders:

• Before Shipment: If you cancel an order before it has been shipped, you will receive a full refund.
• After Shipment: Once the item has been shipped, cancellations are no longer possible. However, you may initiate a return for a refund according to our return policy.

6. Partial Refunds:

• Restocking Fees: In some cases, a restocking fee may apply (for example, for certain high-demand or oversized items). This will be clearly indicated in the product listing and deducted from your refund amount.
• Shipping Charges: Shipping fees are non-refundable unless the return is due to an error by the vendor (such as sending a defective or incorrect item).

7. Vendor-Specific Refund Policies:

Each vendor on our platform may have additional or slightly different refund policies. You will be able to review each vendor's refund policy at the time of purchase, and their policy may apply instead of or in addition to this general refund policy.

8. Exceptions:

• Final Sale Items: Certain items may be marked as "final sale" and are not eligible for a refund. This will be clearly stated in the product listing.
• Promotional Discounts: If you purchased an item as part of a promotion or discounted offer, the refund policy for that item may differ. Please review the specific terms and conditions for any promotions.

9. Contact Us:

If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to contact our customer support team at support@anybuy.app or +27 87 078 2639.